Jersey City, NJ November 9, 2012–MEM Property Management Corporation, a full-service condominium management firm headquartered in Jersey City, has proved the unparalleled effectiveness of its disaster readiness plan in the aftermath of Superstorm Sandy.
The firm precisely and effectively executed communication between property managers and condominium owners during and in the wake of Superstorm Sandy, despite many mediums of communication being offline or malfunctioning. Through its own open lines of communication, the firm was able to help assess damages, avert potentially hazardous situations and advise owners and Board members on the proper course of action for coping with many adversities brought on by the storm. The core of MEM Property Management’s strategic communication plan throughout the course of the storm was aimed at its focus on providing exceptional customer service. Through the use of a Voice Over Internet Protocol (VoIP) phone system and off-site, protected email servers, the company was able to keep customer service lines and emails open 24-hours a day, seven days a week without interruption from the harsh weather conditions. Information relay through text messaging was also used to a high degree of effectiveness between condominium owners, property managers and Board members to promote information exchange.
Among the precautionary systems in place for MEM Property Management was also a focus on keeping power flowing through as many properties as possible. Unlike most generators, which run on gasoline, MEM Property Management realized the overwhelming demand for gas in times of crisis and instead chose to avert this need by installing natural gas generators in its facilities. These generators streamlined the delivery of power by eliminating the need for constant maintenance and refueling, which are common issues seen in traditional petroleum models.
“I reached out personally to property managers in order to ensure that everyone was on the same page about handling a situation of this magnitude,” says Laderman. “Our ability to function throughout the storm was not based on luck, but rather very careful planning and perseverance. This was all about executing a preconceived plan and we did that extremely well.”
For over 20 years, MEM Property Management Corporation has been serving New Jersey and its surrounding areas. The company prides itself on management services that focus on protecting investments and maximizing returns. Under the direction of dedicated team leaders, MEM Property Management professionals focus on problem prevention rather than problem resolution, which has resulted in the maximization of asset value and increased levels of comfort, service and resident retention in its properties.
To learn more about MEM Property Management Corporation, its services and its policies, please visit http://www.memproperty.com. Or call Martin Laderman the President at 800-506-3360 for more information on the services provided.