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NJ Agency that combats nursing home elder abuse urgently needs volunteers

Training classes forming now


Trenton,New Jersey (PR MediaRelease) July 1, 2019

The New Jersey Long Term Care Ombudsman (NJLTCO) has launched a summer recruitment campaign for volunteers willing to spend four hours a week advocating for elderly residents of nursing homes.

“If you are looking for a challenging volunteer opportunity that offers flexible hours, I can’t think of a more important way to contribute to your community,” said Long-Term Care Ombudsman Laurie F. Brewer, noting that 130 nursing homes in the state do not currently have a Volunteer Advocate assigned. The NJLTCO provides advocacy to people living in long-term care facilities and investigates allegations of abuse and neglect in those facilities. NJLTCO volunteer advocates are at the front lines in combatting elder abuse and exploitation, said Brewer.

Volunteers undergo 32 hours of training in communication, observation and troubleshooting skills and are required to shadow an experienced volunteer before being assigned to a facility. Once assigned to a facility, they are required to spend at least four hours a week visiting residents, listening to their concerns and troubleshooting problems with the facility administration.

“Volunteer advocates are a lifeline for many residents of long-term care facilities in New Jersey. These committed volunteers provide friendship and companionship to elderly residents of nursing facilities. They also identify and mediate problems on the resident’s behalf,” said LTCO Statewide Volunteer Coordinator Deirdre Mraw.

When issues are identified in a nursing facility, the volunteer advocate can play an important role in resolving issues at the facility level.  However, if an issue cannot be resolved satisfactorily, volunteer advocates can refer the matter for further action by the Ombudsman’s office, said Mraw.

“NJLTCO volunteer advocates are a reflection of the broader community. They come from all walks of life and every age group. Some volunteer advocates become interested in working with elderly residents as a result of their own personal experiences with aging family members.  Others are retirees seeking a meaningful and rewarding way to use the skills they acquired during their working lives to benefit the larger community,” said Mraw.

Today, with the number of elderly people who are living in long term care facilities continuing to increase, the need for volunteers is even more critical, she said.

The NJLTCO is currently seeking applications for a fall 2019 Volunteer Advocate training session.

Anyone over the age of 21 who is interested in volunteering can email Mraw at or call her at 609-826-5053. Or check out the NJ Long Term Care Ombudsman website at to sign up.



The New Jersey Long Term Care Ombudsman is part of a national resident-focused advocacy program that seeks to protect the health, safety, welfare, and civil and human rights of older individuals in long-term care facilities. Complaints of abuse, neglect, exploitation of violations of residents rights can be made with the office by calling 1-877-582-6995.

Deirdre Mraw
NJ Office of the Long-Term Care Ombudsman
Volunteer Advocate Program Manager
Kisha Saffron
NJ Office of the Long-Term Care Ombudsman
Outreach Coordinator
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